Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • Every support request you send to us will be responded to within maximum 60 minutes. If your trouble ticket or e–mail requires further assistance from a server administrator, we’ll without delay forward it and leave a note to notify you that your case is being worked on. If you take advantage of our Managed Servers package, all of the server administration services included there will be completed at a time of your preference.

  • Top quality support service

  • A Top–Class Customer Care Service

  • We will be at your disposal 24/7/365 to respond to any enquiries that you may have regarding our Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also need assistance handling server admin procedures, you can have a look at our Managed Servers package, which includes backup hard drive storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation procedures

  • Intuitive help center

  • A User–Friendly Help Section

  • Every dedicated web hosting plan is fitted out with our free–of–charge Control Panel, which sports an exhaustive knowledge base and a selection of how–to video tutorials. Whenever you require help with the Control Panel, just press the Help or Videos buttons located in the upper right corner.