In case you have a website, a problem might always appear and it does not automatically need to be connected to the hosting service itself. For example, something may go wrong when you update an app or some important content can be modified or erased by chance. Regardless of what the essence of the problem is, you will have to get in touch with the respective technical support team and ask them to recover a backup or to help you deal with the problem that you are having. How promptly they will do it will determine the time that your websites will be unreachable. For certain sites like community web portals or online stores, a continuous outage period too often equals losing customers and money. That’s why, it is extremely important that you use the services of a hosting company that offers not only a very good client care service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from our company, you can just forget about waiting for hours on end, or even all day, to get an answer to a client support ticket or an email. Regardless of when you get in touch with us, we will lend you a helping hand within less than sixty minutes with any sales and technical queries you might have. As a matter of fact, our actual reply time almost never surpasses twenty-thirty minutes. Since we’re available around the clock, you will always obtain assistance in a timely manner and we know exactly how essential this is in the Internet age. Soon after you contact us, we’ll answer your queries. If you face any technical difficulty, we will deal with it for you, or we’ll give you all the necessary information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you open a helpdesk ticket through your web hosting Control Panel or write an email relating to your semi-dedicated server, you’ll receive an answer within only 1 hour. You can touch base with us whenever you wish with regard to technical, billing or general matters and considering the fact that we’re available 24/7, you will always receive assistance right on time. Depending on the particular issue or question, we’ll provide you with more info, fix the problem if it has been caused by something that’s within our reach or instruct you on what steps to take if you have to modify a specific setting for a web-based application that we don’t have access to. You can forget about waiting around for an entire day for each reply. In reality, in most cases we reply to tickets and emails within no more than 20 to 25 minutes.