A live chat is a real-time way of communication between a website hosting company's support crew and its clients. It's an efficient method to get some info about the web hosting services or have some problem resolved because you are speaking with a live agent. The advantages of using a live chat service instead of calling or opening a trouble ticket are the low chance of errors when you exchange information like usernames or domain names, the quicker response time because the communication is real-time and the fact that you don't need to stay on the chat constantly - you're able to do something else while the agent investigates the issue involved. What's more, you'll be able to join a live chat room from any computer which is connected to the world wide web, avoiding the phone fees that you'll need to pay when you are calling to a different country.
Live Chat Support in Cloud Website Hosting
As we acknowledge the fact that various problems are easily resolved if you chat with a live person, we supply a live chat service for all our potential and active clients. The chat is available every day and our customer care representatives can assist you with a number of questions and troubles. In case you are not our client yet, you are able to learn more about our cloud website hosting plans and the hosting platform in general in order to make sure that your websites will run effectively on our servers. If you already have an account and you have some questions or you encounter any kind of issues with some of our services, you'll be able to get in touch with us through our live chat and we can supply you with the necessary info or help you troubleshoot the problem. You will have to open a trouble ticket for certain issues that need more time or the expertise of a sysadmin, still for numerous basic troubles you will get help on the spot.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we provide is accessible every day, even on holidays and weekends. It is the perfect way to learn more about our Linux semi-dedicated plans if you do not have an account yet or to have some problem resolved in case you are a client and our support agents will help you in real time no matter what time of the day you join the chat. In case you are unsure which package is more suitable for your websites, in case you need a piece of advice whether you need a particular upgrade and how to order it or in case you experience troubles setting up an e-mail account on your machine, you're able to get in touch with us and we'll supply you with the necessary details promptly. The live chat is accessible even after our phone lines are off for the day, therefore if you have an account with us, you can rest assured that you'll always receive prompt help with any question or issue that shows up.