If you have bought a hosting plan and you’ve got some inquiries with regards to a specific feature/function, or if you have faced a certain problem and you require support, you should be able to touch base with the respective technical support team. All web hosting providers use a ticketing system no matter if they offer other methods of contacting them along with it or not, due to the fact that the most efficient way to tackle a problem most often is to post a ticket. This communication method renders the replies exchanged by both parties easy to follow and permits the help desk support staff members to escalate the issue in the event that, for example, a system administrator needs to step in. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which suggests that you will need to have no less than 2 separate accounts to touch base with the help desk support team and to actually administer the hosting space. Constantly switching between different accounts may sometimes be a headache, not to mention the fact that it takes quite a while for the majority of web hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Cloud Website Hosting
Our cloud website hosting feature an integrated trouble ticket system, which is part of our custom-developed Hepsia Control Panel. Unlike other comparable tools, Hepsia will enable you to manage everything associated with the web hosting service itself in the very same place – payments, files, emails, trouble tickets, etc., eliminating the need to go through different admin dashboards. If you’ve got any technical or pre-sales questions or any difficulties, you can send a ticket with just a few clicks without ever logging out of your hosting Control Panel. In the meantime, you can choose a category and our system will offer you a variety of help articles, which will supply you with additional information and which may help you fix any particular issue before you actually open a ticket. We guarantee a response time of maximum one hour, even in case it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated plans, was created with one objective in mind – that you should be able to manage everything connected with your account from one single place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have an inquiry or confront a predicament, you can get in touch with our help desk support staff representatives right away without needing to use a different interface. You can look through your website files or check a variety of settings within your account while you submit a new ticket or read the response to an older one. If you’ve got a lot of tickets and you’d like to track down a specific one, you can take advantage of the intelligent search box, which is available in the Help section of the Control Panel. We’ll make sure you obtain an answer in less than one hour irrespective of the nature of your enquiry or issue.