Many individuals who start using their very first web hosting account, or switch companies, usually have questions regarding how specific operations are done or run into obstacles when setting up different things like emails, website settings, etc. That is the reason why, lots of hosting companies have compiled documentation with the most popular questions and problems so as to help their clients receive information quickly and seamlessly. Consequently, the technical support team members can focus on actual problems that some clients may be experiencing, because the solution for the minor things will already be available on the World Wide Web and customers will be able to easily tackle them without having to touch base with the help desk team. Having exhaustive documentation is exceptionally important, particularly for new clients with no previous experience whatsoever, since the hosting service involves multiple features and many individuals can become bewildered about what to do. A good information repository can both help you complete the operations that you want and discover how the web hosting service works as a whole.
Extensive Online Documentation in Cloud Website Hosting
If you have ordered your very first cloud website hosting plan from our company or have migrated your site over to us, you’ll become accustomed to our services and our in-house built Hepsia Control Panel before you know it as we have compiled a substantial web-based knowledge base where you can find all the information that you may ever need – both general info about the web hosting service as a whole and more specific info about the different features that you can make use of and the obstacles that you can face. The articles themselves are available in two places. The complete article archive can be accessed via the Control Panel’s Help section. You can access relevant articles about the different functions in every section of the Control Panel too. You can learn how to do practically everything, from creating an .htaccess file to administering an electronic mailing list, and all the articles offer exhaustive guides, so you’ll never get confused due to an unclear text. Naturally, in case you run into a more specific problem and you’re unable to find anything about it in our knowledge base, you can get in touch with our client care team members 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia Control Panel, which is included in our Linux semi-dedicated plans, will permit you to access the exhaustive online help documentation that we have compiled for you. The articles themselves contain generic info on our hosting services, how-to tutorials about the different functions that you can access, plus troubleshooting instructions that can help you correct common problems that you might bump into. The topics that we have covered include basically everything, from elementary things such as how to host a brand-new domain name in the account, to more elaborate ones such as which SSH commands are allowed on the servers. Articles that are dedicated to the features of a certain Control Panel section will always be available in the right corner of the page that you are on, whereas the whole article list is accessible through the all-encompassing Help section.