The customer support that you can get from your cloud website hosting supplier is really important, no matter if you have pre-sales questions and you're not a customer yet, or you have a technical trouble with an existing account. Timely and accurate info about a question or a problem will save you a lot of time and efforts, not mentioning that this could often be an indicator that you are ordering from a real website hosting supplier not from some reseller. If you purchase a hosting account from a company that does not own its servers and it cannot access them immediately, it is very likely that you'll wait for a few days so as to get a response to any query, which means that your web sites may stay offline for quite some time. In contrast, a provider that offers various means of communication and has a support team available any time will assist you to right away and help you decrease or entirely avoid any downtime and potential losses.
24/7 Customer Support in Cloud Website Hosting
The customer and tech support services for all of our cloud website hosting plans are twenty-four-seven, thus you can forget all about waiting for a couple of days in order to get assistance. In case you aren't our client yet, you can give us a call, chat with a representative or send an email message. If you currently have an account, you are able to open a support ticket on top of the other three ways of contact. You can choose the most suitable way to contact us depending on what your location is or the equipment you use. We will assist you for more or less any hosting-related query that you have or problem that you could experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in this situation the max response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
You can test our support services even before you get a semi-dedicated server account from our company since we have phone and online chat support for billing, pre-sales and common questions. Our agents can assist you to find the ideal package or supply you with information about our servers, so as to verify whether the system requirements for your web sites are met. In case you're an existing client, you can also contact us via email or via our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We warrant that every time you use these 2 ways of communication, you'll get a response within less than an hour and that’s 24/7, which includes weekends and public holidays. In case you've used the hosting services of other companies, even large ones, you will be able to compare the reply time as it often takes a whole day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
Every VPS server package that we offer comes with 24/7 customer and technical support, which means that if you encounter any problem with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you can contact us at any moment, even weekends and holidays. For your convenience, we supply different means of communication - telephone support with several local numbers globally, live chat, emails and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical matters as it is much easier to monitor what is going on. The maximum warranted response time for all the email messages and tickets is one hour, yet it rarely takes that long to get help. In case you add the Managed Services upgrade that we provide, our admins can also support you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive quick support in general, let alone if you run a whole server, so each and every dedicated server that we offer includes 24/7 support with 1-hour response time guarantee whatever the problem. The service is cost-free for all the issues with your server or the software that was installed from our admins through the setup, which means that you'll be able to get in touch with us as many times as you need, even during holidays. You can either open a trouble ticket from your billing area or you can send an e-mail, and the actual response time for either of these rarely surpasses 30 minutes as we have administrators available 24-7-365. If you want general information about our servers or you have some billing question/issue, you can also call one of the local phone numbers we have on 3 continents or you could take advantage of our live chat service and consult with a representative online. For third-party software assistance, we offer a Managed Services upgrade, that you can add to your server package through your billing Control Panel.